Affordable eCommerce and the FAQ's (f`requently asked questions)

	Web Merchant eCommerce Toolkit
	Web Merchant eCommerce Toolkit (tm) Frequently Asked Questions General Questions Do I get all these tools from you? Or do I need to go to other businesses to get the tools set up? Do I need a web site? What forms or pages do I host on my site? Do my customers need one of the on-line "wallets" or need to have an account at a specific bank? If I get orders from customers not on the internet, what do I do with them? How do I keep track of my customers? Can I download my relational database files to use on my local PC? Please explain how I can update my Quickbooks with NO data entry. Merchant Account What if I don't want a credit card merchant account? I only want to accept check payments. How do I start? How do I get paid? How long does it take to get setup? I already have a merchant account, do I need to apply for a new one? Do I need to buy a credit card terminal or processing software? Accepting On-Line Checks What if I don't want to accept on-line checks? How do I get paid? How long does it take to get setup? Please explain how I accept On-Line Checks. eShopping Cart I only have 3 products, will this cart really work for me? I already have a web site, how do I add the cart to my site? How long does it take to get setup? *Do I get all these tools from you? Or do I need to go to other businesses to get the tools set up?* All tools discussed are part of the Web Merchant eCommerce Toolkit. That is one great benefit of our toolkit, you do not need to go over there for a merchant account, then over here for a shopping cart, then over here for a database system, etc. With our eCommerce Toolkit, you can get your web site eCommerce-enabled in days, not months. You get everything you need to present your products to consumers and to accept their credit card and check payments. You will save both time and money! FAQ Index *Do I need a web site? What forms or pages do I host on my site?* Yes. You need a website. You will host all of your catalog or web site pages. The only forms we host are your secure order forms your customers will use to make credit card and/or check payments. FAQ Index *Do my customers need one of the on-line "wallets" or need to have an account at a specific bank?* No. Unlike some of the other internet payments systems, your customers do not need to download some cumbersome software. And they do not need any special account setup with some bank. All they need is either a US Checking Account to pay by check or a valid credit card. FAQ Index *If I get orders from customers not on the internet, what do I do with them?* One of the tools standard with each eCommerce Toolkit is our easy to use eTerminal. You are able to process real-time authorizations manually. So any offline orders can be processed by you connecting to the internet and going to your eManager program. FAQ Index *How do I keep track of my customers?* Your eCommerce Toolkit comes with a relational database system, which keeps track of your customers, orders, payments, products, etc. You can browse or search through each of the data tables, giving you complete control of your business' data. FAQ Index *Can I download my relational database files to use on my local PC?* Yes. You are able to download the actual database files (.dbf format), which you can then import into your local database or spreadsheet programs. FAQ Index *Please explain how I can update my Quickbooks® with NO data entry.* Other accounting programs will be added in the near future, so if you would like this ability for your current package, please email and let us know. Basically, all your orders are stored in the highly specific format that Intuit requires for data import. You simply download this file from our secure server, copy it to your Quick Books directory, and import the file into Quickbooks. Your accounting books have now been updated with today's orders without any data entry! FAQ Index *What if I don't want a credit card merchant account? I only want to accept check payments. How do I start?* The eShopping Cart and other tools will work fine whether you accept credit cards or not. FAQ Index *How do I get paid?* Customer Credit Card Payments are deposited into your existing account within 48-72 hours. No special bank account is needed. We can deposit your customer credit card payments directly into your existing bank account! FAQ Index *How long does it take to get setup?* When you use our Contact Form, you will receive a hard copy application in the mail within 3-4 days. You need to complete any missing information and return it with your payment. Once we receive your signed application, it should take 48-72 Hours to get your account setup. FAQ Index *I already have a merchant account, do I need to apply for a new one?* If you have an existing merchant account and are interesting in our eCommerce Toolkit, please send us an email message and we can discuss the alternatives. FAQ Index *Do I need to buy a credit card terminal or processing software?* No. There is no need for you to sign a long term lease or purchase a credit card terminal or processing software. Each eCommerce Toolkit includes a secure eTerminal for processing off-line orders, credits and other account activities. FAQ Index *What if I don't want to accept on-line checks?* In your eShopping Cart setup, select to accept only credit cards. Your customers will not be given the option to pay by check. FAQ Index *How do I get paid?* Once a day, you will download from our password restricted and secure server the TurboCheck Import file. You then simply import all the check payments for the day into the TurboCheck Software. Press the Print Button and you will print the legal bank drafts that you can then go immediately deposit. FAQ Index *How long does it take to get setup?* You are setup the day you receive your eCommerce Toolkit. In fact, until your credit card merchant account is set up, you can simply accept check payments only. And you can do this from day one! FAQ Index *Please explain how I accept On-Line Checks.* It's really straightforward: You customer selects the items they wish to purchase and chooses to Check Out Now. They select to pay by check. They complete the online check payment form and submit their order. Once a day, you download the TurboCheck Import file from our secure server. You import the check payment information into TurboCheck and print the customer check drafts. You deposit the checks just like any other check. FAQ Index *I only have 3 products, will this cart really work for me?* Our eShopping Cart serves a dual purpose. It can also function as a simple Secure Order Form that your customers use by clicking on an Order Form button on your web site. When they chose the Secure Order Form, all your products are listed on the order form with a Quantity Box, allowing the customer to input the number of each item they wish to purchase. All of the other features (sales tax, shipping, etc) of the cart remain. You use the eShopping Cart setup file to change between the Secure Order Form and the full working eShopping Cart. FAQ Index *I already have a web site, how do I add the cart to my site?* We provide detailed information and tools to help you add our eShopping Cart to your existing web site. Basically, you simply add near each product, a text or graphic "Add to Cart" link/button. You also add, at least once on each page, a text or graphic "View Cart and "Check Out" link/button. Within your Web Merchant eManager program, you will use our Weblink Wizard that will create the HTML Code for each product listed in your product database. You can then simply cut and paste this HTML Code next to each product. FAQ Index *How long does it take to get setup?* When you submit our online Contact Form, your eShopping Cart, eManager and other tools are created and available within 24 hours. You can literally have your website up and commerce-enabled within a day or two. FAQ Index